These Terms of Service ("Terms") govern your access to and use of the DirectDine platform and related services (the "Service"). By using the Service you agree to these Terms on behalf of yourself and any business you represent.
1. Acceptance of terms
By creating an account, accessing the Service or clicking to accept, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you may not use the Service.
2. Accounts
You are responsible for safeguarding your account credentials and for all activity under your account. You must provide accurate information and keep it up to date.
- You must be authorised to bind the business you register on behalf of.
- You are responsible for the conduct of staff you grant portal access.
- Notify us promptly of any unauthorised use of your account.
3. Fees & payment
The Service is provided for the flat platform fee agreed in your plan. Fees are billed in advance - monthly for Solo and Growth, annually for Group. Payment-processing charges are levied by your payment provider at their published rates and are separate from our fee. Late or failed payment may result in suspension of the Service.
4. Acceptable use
You agree not to misuse the Service. In particular, you will not:
- Use the Service for any unlawful purpose or to sell prohibited goods.
- Attempt to gain unauthorised access to any portal, system or data.
- Interfere with or disrupt the integrity or performance of the Service.
- Reverse engineer or resell the Service without our written permission.
5. Your data
You retain all rights to the data you and your customers put into the Service, including menus, orders and guest records. You can export your data to CSV at any time. Our handling of personal data is described in our Privacy Policy.
6. Service availability
We work hard to keep the Service available and the POS is designed to keep trading offline. However, the Service is provided "as is" and we do not guarantee uninterrupted availability. Planned maintenance will be communicated where practical.
7. Limitation of liability
To the maximum extent permitted by law, DirectDine is not liable for indirect, incidental or consequential losses, or for lost profits or revenue, arising from your use of the Service. Our total liability in any 12-month period is limited to the fees you paid us during that period.
8. Cancellation
You may cancel a monthly plan at any time, effective at the end of the current billing period. On cancellation you will have a reasonable window to export your data before it is removed from active systems.
9. Changes to these terms
We may update these Terms from time to time. If we make material changes we will give reasonable notice. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
10. Contact
Questions about these Terms? Email us at hello@directdine.tech or visit our contact page.