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Reservations & CRM

Book the table. Know the guest.

Take reservations online without the per-cover fee and let every booking and every order build a single, useful picture of who's eating with you.

Online booking

Reservations that respect your floor.

Guests book against real availability - not a hopeful inbox. Close off the dates you need, send a one-click cancel link, and follow up automatically after the visit.

  • Live availability checks — only real, bookable slots ever show.
  • Blackout dates — close private events or holidays in a click.
  • One-click cancellations — guests free up tables without phoning.
  • Post-visit review emails — sent automatically, the morning after.
Delivery Zones Map
Restaurant Floor Plan Map View
Restaurant Floor Plan List View
Visual Floor Plans

Let guests choose their favourite spot.

Give guests the confidence of knowing exactly where they'll sit. Whether it’s a sunny spot in the Garden or a premium seat at the Bar, your floor plan is their map to a perfect evening.

  • Interactive Map View — Guests can see table layouts and proximity to the bar or outdoors.
  • Area-based Booking — Separate your floor into zones: Bar, Terrace, Garden, or Private Dining.
  • Premium Table Fees — Charge a booking fee for VIP tables or high-demand spots like the Bar.
  • List or Map Toggle — Responsive views that work perfectly on mobile and desktop.
Built-in CRM

One guest. One profile. Automatically.

Every reservation and every online order flows into a single customer record - no bolt-on CRM, no manual matching. You finally see the whole relationship: how often they come, what they spend, what they love.

  • Visit count & lifetime spend, kept current
  • Tags & notes for VIPs, diets and regulars
  • Marketing opt-in tracked per guest
  • One-click CSV export - your data, always
PA

Priya Anand

priya@example.com · +44 7700 900812
Opted in
18
visits
£642
lifetime spend
4.9
avg rating
VIPVegetarianFriday regular
Last reservation Fri, table of 4
Last online order £28.50
Loyalty points 340 pts

Take a booking in the live demo.

Reserve a table, then see the guest profile fill in across reservations and orders.

DirectDine 8-in-1 Ecosystem