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Ordering & customers

Ordering your guests actually enjoy.

A storefront on your own domain - fast, mobile-first, commission-free with the customisation, tracking and loyalty that turn first orders into regulars.

The storefront

Built for a thumb, not a desktop.

Everything a hungry guest needs in a few taps and nothing in the way of checkout.

  • Delivery or collection — one toggle, accurate fees and times for each.
  • Dietary filters — vegetarian, vegan, gluten-free and allergens, surfaced up front.
  • Scheduled ordering — let guests order now for later, respecting your prep times.
  • A separate breakfast menu — the right dishes show at the right hours, automatically.
DirectDine Mobile Storefront
DirectDine Item Customisation Modal
Item customisation

Variations and add-ons, done properly.

Required choices, optional extras, per-option pricing modelled the way your menu actually works. Guests build exactly what they want, and the kitchen sees every modifier on the ticket.

Required & optional groupsPer-option pricingMin / max selectionsModifiers on the KDS ticket
Real-time tracking

They watch the order, not the clock.

Live kitchen status flows straight to the customer's screen, then GPS driver tracking takes over with the driver's name and phone number right there. Fewer chase-up calls, calmer guests, more repeat business.

  • Confirmed → preparing → out for delivery, in real time
  • Live driver location & ETA
  • Driver name & one-tap call
DirectDine Item Customisation Modal
Come back again

Loyalty that's built in, not bolted on.

Every repeat-order lever lives inside the same platform - no extra app, no extra fee.

Favourites & reorder

One tap to reorder the usual.

Loyalty points

Earn on every order, redeem at checkout.

Gift cards

Sell and redeem digital gift cards.

Store credit

Auto-applied to the next order.

Coupons

Percentage or fixed, usage limits & expiry.

It all rolls up to the CRM

Every order and reward updates the guest's single profile automatically.

Order something in the live demo.

Customise a dish, track it to the door, and earn a point while you're at it.