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Operations

The back of house, finally on speaking terms.

Kitchen, till, floor and road run on one system. So a ticket placed online is the same ticket the chef bumps, the server fires and the driver collects. No re-keying, no reconciling.

Kitchen Display System

The line, in real time.

Tickets land the instant an order is placed and age with urgency colour-coding in green, amber, red. Bump them off when they're up. Watch it run:

NEW 0 PREP 0 READY 0
LIVE 00:00:00
New Orders0
Preparing0
Ready0
Offline-first POS

The internet drops. The till doesn't.

DirectDine's point of sale keeps taking orders and payments with no connection at all, queues every ticket locally, then syncs the moment you're back online. A full room never has to hear "sorry, the system's down."

  • Keeps trading offline — no frozen screens, no lost covers.
  • Auto-syncs on reconnect — every ticket lands, nothing duplicated.
  • PIN-locked permissions — refunds and voids stay with the right staff.
Pos Offline Mode

Waiter app

Floor staff log in with a PIN, tap a table, build the order and fire it straight to the kitchen - same tickets, same totals as every other channel.

PIN loginTable mapSend to kitchenSplit items

Driver portal

Drivers claim available orders, follow a leg-by-leg tracker to the door, and watch live earnings tally up. The customer sees their name and ETA the whole way.

Claim ordersLeg trackerLive earningsCustomer contact
Admin dashboard

One login. Twenty-four panels.

Everything that happens in any portal rolls up to the admin dashboard including reports, refunds, menu CRUD, staff and settings. Run a single site or a small group from the same screen.

Open the dashboard demo
Reports
Refunds
Menu
Categories
Modifiers
Staff
Roles
Permissions
Hours
Delivery zones
Coupons
Gift cards
Loyalty
Reservations
Tables
Printers
Payments
Taxes
Currencies
Timezones
CRM
Reviews
Exports
Settings
Receipt printing

Prints to whatever you already own.

Native ESC/POS support for thermal printers over network, USB or Bluetooth (80mm and 58mm) with auto-print on new orders. No printer to hand? A clean browser print fallback covers you.

ESC/POS thermalNetworkUSBBluetooth80mm & 58mmAuto-printBrowser fallback

Run a shift in the live demo.

Fire a ticket to the kitchen display, charge it on the POS, and send a driver on their way.

DirectDine 8-in-1 Ecosystem